Coronavirus (COVID-19) Updates

Important Information - OPEN STAGE 2

Following the announcement by the Government, we are pleased to announce that we will be operating in Stage 2. As of Saturday 27th June, our Pool facilities will re-open with restrictions.

Please read the following important information regarding COVID

The Centre is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.

We are working to ensure our centre remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.

We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence while it is safe to do so.

Please see the latest update on the situation below.

Remember is you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.

Operating Hours

Monday - Friday

6am - 6pm 

Saturday & Sunday

8am - 3pm

Update - 7/07/2020 11:00am

Premier Gladys Berejiklian & the NSW Chief Health Officer have announced that NSW will temporarily shut its border with Victoria to contain the spread of COVID-19 and to protect the health and jobs of NSW citizens.  

The closure will be effective from 12.01am Wednesday, 8 July. 

NSW residents returning from a Melbourne hotspot are already required to go into 14 days of self-isolation. This requirement will be extended to anyone returning from Victoria. This will be backed by heavy penalties and fines. 

This means, you are not permitted to enter our facility until you have managed your own period of self-isolation. Please contact our team where you need to discuss. 

Let’s keep our State safe! 

Please continue to follow us on Facebook and check your email inbox for updates. 

Update - 25/06/2020 2:00pm

Our Pools and Swimming Lessons are BACK! HOORAY! 

This means that we can dive back in from Saturday 27th June 2020.

You will notice some changes in Centre and to your Swimming Lesson class as we follow the regulations and work to keep you and our staff safe and healthy.

Update - 12/05/2020 5:00pm

We're thrilled that we are starting to feel a little bit of freedom. We are working with our teams and partners on the newly relaxed restrictions and what that might look like as a partial re-opening of our centre. With the relaxing of restrictions, it is now more important than ever to be safe & sensible. We’re ensuring that for you!

All members will be updated via email if we are able to re-open safely with these new restriction changes. Follow us on social media to stay up to date.

Update - 08/05/2020 5:00pm

Following todays Federal announcements we have received a number of enquiries about our re-opening.
 
Please be assured we are closely monitoring further State Government announcements regarding the easing of social restrictions and as we become clearer on these guidelines, we will make a decision on our re-opening and will communicate this to you as soon as possible.
 
Our focus remains the health and safety of our staff and communities. We have done extensive planning and will continue to take our time to make the best decision for everyone before we confirm a date.

Update - 23/03/2020 12:00pm

Following the media statement issued by the Prime Minister on the 22nd of March, we are closing the facility from 12 pm today, 23 March 2020.

In light of the Coronavirus (COVID-19) developments and as a result of the decision on public gatherings and social distancing, the Centre will be closed until further notice as part of our efforts to ensure the continued wellness of our members and staff.

As soon as we are all-clear to reopen, you’ll be the first to know! The good news is we have not received any information to indicate that an individual who has tested positive for COVID-19 has been in the Centre.

Membership Advice

All direct debit memberships have been suspended. All term memberships will receive time extensions.

All membership types on direct debit will be placed on suspension until the centre re-opens. We will continue to provide further updates as they become available.

Member Support 

For support or enquiries, please contact our Customer Contact Centre team as follows: 


Home Fitness Network 
Our workout from home solution is headed your way. To ensure you can continue to maintain good health, your active lifestyle and wellbeing, we will be contacting you within the next 48 hours with access to our exclusive 'Home Fitness Network' offering, just for you to workout at home OR in Club with us once we reopen!

Health & Hygiene 

The Centre will continue to be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre, upon re-opening.  

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection. 

Follow the information and tips to help improve your safety and well-being, from the Australian Government website https://www.health.gov.au/  

We look forward to welcoming patrons back in Centre. 

Best regards, 

Centre Management 

Update - 19/03/2020 11:00am

As the COVID-19 situation evolves at a rapid rate, we continue to closely monitor the situation. This morning Prime Minister Scott Morrison addressed Australia with updated Coronavirus (COVID-19) measures, to further protect Australians. These measures came into effect at 5pm (AEST) today.  

The key measure which relates to health, fitness and leisure facilities includes:  

‘Settings like gyms, indoor fitness centres and swimming pools are not required to close at this time providing they meet these requirements for social distancing and hand hygiene. Such venues should take actions to ensure regular high standards of environmental cleaning take place.’  

In line with this measure, the following measures must be practiced by all who visit our Centre, including our staff:  

  • Maintain a distance of 1.5 metres between patrons  
  • Keep up high hygiene practices, including using hand hygiene products and suitable waste receptacles need to be available, with frequent cleaning and waste disposal.  

The full media statement made by the Prime Minister of Australia may be viewed here.  

Click here to see related statements from SportAUS  and Fitness Australia

It’s important to remember that maintaining our physical and mental health is extremely important on an ongoing basis. 

Additionally, we’d like to remind you that the highest levels of cleanliness and hygiene are being maintained within our facilities. This includes:  

  • Updated signage: we’ve updated in-centre signage to include the latest information and hygiene practices as advised by the Australian Government  
  • Additional cleaning of the facility throughout the day; including frequent sanitisation of equipment, surfaces, bathrooms and other areas.   
  • Additional sanitisers and antibacterial products for your use 
  • Daily staff meetings, ensuring everyone is up to date with the latest information  

Thank you for your support and we will continue to keep you updated with any changes and developments as they occur.  

Update - 17/03/2020 5:00pm

Our Centre is open for business!

We have been closely monitoring the escalating coronavirus (COVID-19) outbreak in our community and across the country.

We would like to reassure all of our members that our facilities follow the strictest hygiene standards and are still safe to visit unless otherwise advised. However, we are aware of the potential for an infection within our facility and would like to update you on the precautionary measures that we have taken within our facility.

We understand that some of these measures may be inconvenient, but they have been put in place to ensure that we are doing everything possible to proactively prevent an outbreak within our facility.

Please note that the measures listed below are being reviewed on a daily basis in conjunction with advice from the government and World Health Organisation.

Hygiene Action Plan

  • Signage in facilities displaying up-to-date health alerts, hygiene advice and other essential information
  • Showering and washing prior to entering the pool
  • Please use hand-wash facilities in the bathroom
Health Action Plan
  • For anyone experiencing flu, cough and cold symptoms, we ask that you refrain from visiting the facility.
  • If you did visit the facility when you were unwell, we ask that you advise the facility manager by phone or email.

Thank you for your cooperation and for respecting our responsibility to minimise risk of transmission within our facility to our team and members.

Frequently Asked Questions Expand all

What are we doing to minimise health risks in-Centre?

The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
 

What information and advice will help our members?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website

Can I suspend my membership, given the current situation?

All swim school memberships, Aquatic memberships and visit passes can be put on free suspension, please contact the Centre team to manage this.

If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others.  Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
 

What happens to Swim School sessions I have booked?

If you have any Swim School lessons booked, please contact the Centre.

Are casual passes still available for purchase?

With our tightened control measures surrounding international visitations, day passes will only be available to local residents.

TripAdvisor Panel

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