Coronavirus (COVID-19) Updates
We are open for business! We would like to reassure all of our members that we are operating with COVID safe plans in place.
Please read the following important information regarding COVIDThe Centre is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.
We are working to ensure our centre remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.
We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence while it is safe to do so.
Please see the latest update on the situation below.
Remember is you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.
Monday - Thursday: 6am - 7pm
Friday: 6am - 6:30pm
Saturday & Sunday: 7am - 5pm
Update - 26/03/2021
Update. Eased restrictions and Check-In requirements
In line with the announcement from the NSW Government, from 12.01am on Monday 29- March, NSW will further relax its COVIDSafe Settings. This means:
Revised limits on capacity – check our website for operating and timetable updates
Whilst COVID-19 restrictions will ease, compliance must increase:
- Masks are not required to be worn, but you must carry a face-mask with you at all times
- Check-in and check-out is required on each visit in line with contact tracing requirements
All venues to move to the one person per 2sqm rule (venues will be allowed at least 25 people before the 2sqm rule applies). Please check our website for operating and timetable updates.
As required by the NSW Government, we must manage Check-In and Out for Contact Tracing record keeping.
What does this mean for you and us?
- Pen and paper contract tracing methods are no longer a suitable form of contact tracing
- All members, staff and visitors should Check in using the Services NSW app
How to use the Service NSW app?
- The free Service NSW app is available for download from the Google Play Store and Apple App Store.
- You should use the Service NSW app each time you enter and exit our facility
If you do not have a smartphone or are unable to use one, others in your group can check in for you or staff at the premises will be able to check you in manually.
Learn how to use the Service NSW app HERE.
Our Centre’s COVIDSafe initiatives and practices are still in place to ensure a safe experience in our venue. This includes the use and provision of hand sanitiser stations, social distancing measures and revisions to our classes to cater for any capacity restrictions and changes.
Click HERE for information from NSW Govt.
Thank you for your cooperation as we work to stay COVID-Safe.
Update - 18/12/2020 1:00pm
Important UPDATE for NSW travellers
As a result of the growing coronavirus cluster in Sydney's Northern Beaches we ask that any visitor or guest traveling from this hotspot to please use vigilance and only travel if you and your family are feeling well.
For the health and safety of our members and guests we ask that if you are feeling unwell or showing flu like symptoms to please get tested and not visit the centre until you are well again.
If this impacts your plans or any planned visit to our venue, please contact our staff to discuss your options.
To see how this may affect travel in other states please read more here.
See a full list of the NSW Northern Beaches hotspot locations HERE
Please stay safe this holiday season.
Update - 30/07/2020 3:00pm
The NSW Premier has announced that as of Saturday 1st August all gyms will need to have a COVID-safety marshall on the premises at all times.
Please rest assure that we will be following these new rules, with a COVID-safety marshall on site enforcing social distancing and that members are following health & safety processes.
No changes will be made to current gym or group fitness operations, we are following all safety measures to keep you healthy in Centre.
You’ll still have complete access to our gym floor and group fitness sessions as you currently do.
Please remember that health & hygiene remains important, we ask that you to please:
- Come prepared to workout with two towels - we have a strict no towels, no train policy in place.
- Wipe down your equipment after use and use the provided hand sanitisers.
- Bring a full water bottle - our water coolers are out of action for the time being.
- Please keep 1.5 meters distance from other members and staff at all times.
- Sanitise your hands, using our sanitisation stations throughout the Centre.
- Minimise your time in centre - Toilets, change rooms and showers are accessible; However, we encourage you to arrive dressed, ready to complete your workout and shower at home.
Most importantly: If you are feeling unwell or with symptoms please stay home.
Continue to check your email inbox for updates from us and keep following us on our Facebook page for updates.
If you have any questions or would like to speak to us directly, please fill out our online form here, and a team member will be in touch with you as soon as possible.
Update - 7/07/2020 11:00am
Premier Gladys Berejiklian & the NSW Chief Health Officer have announced that NSW will temporarily shut its border with Victoria to contain the spread of COVID-19 and to protect the health and jobs of NSW citizens.
The closure will be effective from 12.01am Wednesday, 8 July.
NSW residents returning from a Melbourne hotspot are already required to go into 14 days of self-isolation. This requirement will be extended to anyone returning from Victoria. This will be backed by heavy penalties and fines.
This means, you are not permitted to enter our facility until you have managed your own period of self-isolation. Please contact our team where you need to discuss.
Let’s keep our State safe!
Please continue to follow us on Facebook and check your email inbox for updates.
Update - 25/06/2020 2:00pm
Our Pools and Swimming Lessons are BACK! HOORAY!
This means that we can dive back in from Saturday 27th June 2020.
You will notice some changes in Centre and to your Swimming Lesson class as we follow the regulations and work to keep you and our staff safe and healthy.
Update - 12/05/2020 5:00pm
We're thrilled that we are starting to feel a little bit of freedom. We are working with our teams and partners on the newly relaxed restrictions and what that might look like as a partial re-opening of our centre. With the relaxing of restrictions, it is now more important than ever to be safe & sensible. We’re ensuring that for you!
All members will be updated via email if we are able to re-open safely with these new restriction changes. Follow us on social media to stay up to date.
Update - 08/05/2020 5:00pm
Following todays Federal announcements we have received a number of enquiries about our re-opening.
Please be assured we are closely monitoring further State Government announcements regarding the easing of social restrictions and as we become clearer on these guidelines, we will make a decision on our re-opening and will communicate this to you as soon as possible.
Our focus remains the health and safety of our staff and communities. We have done extensive planning and will continue to take our time to make the best decision for everyone before we confirm a date.
Update - 23/03/2020 12:00pm
Following the media statement issued by the Prime Minister on the 22nd of March, we are closing the facility from 12 pm today, 23 March 2020.
In light of the Coronavirus (COVID-19) developments and as a result of the decision on public gatherings and social distancing, the Centre will be closed until further notice as part of our efforts to ensure the continued wellness of our members and staff.
As soon as we are all-clear to reopen, you’ll be the first to know! The good news is we have not received any information to indicate that an individual who has tested positive for COVID-19 has been in the Centre.
All direct debit memberships have been suspended. All term memberships will receive time extensions.
All membership types on direct debit will be placed on suspension until the centre re-opens. We will continue to provide further updates as they become available.
For support or enquiries, please contact our Customer Contact Centre team as follows:
Home Fitness Network
Our workout from home solution is headed your way. To ensure you can continue to maintain good health, your active lifestyle and wellbeing, we will be contacting you within the next 48 hours with access to our exclusive 'Home Fitness Network' offering, just for you to workout at home OR in Club with us once we reopen!
Health & Hygiene
The Centre will continue to be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre, upon re-opening.
For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and well-being, from the Australian Government website https://www.health.gov.au/
We look forward to welcoming patrons back in Centre.
Update - 19/03/2020 11:00am
As the COVID-19 situation evolves at a rapid rate, we continue to closely monitor the situation. This morning Prime Minister Scott Morrison addressed Australia with updated Coronavirus (COVID-19) measures, to further protect Australians. These measures came into effect at 5pm (AEST) today.
The key measure which relates to health, fitness and leisure facilities includes:
‘Settings like gyms, indoor fitness centres and swimming pools are not required to close at this time providing they meet these requirements for social distancing and hand hygiene. Such venues should take actions to ensure regular high standards of environmental cleaning take place.’
In line with this measure, the following measures must be practiced by all who visit our Centre, including our staff:
- Maintain a distance of 1.5 metres between patrons
- Keep up high hygiene practices, including using hand hygiene products and suitable waste receptacles need to be available, with frequent cleaning and waste disposal.
It’s important to remember that maintaining our physical and mental health is extremely important on an ongoing basis.
Additionally, we’d like to remind you that the highest levels of cleanliness and hygiene are being maintained within our facilities. This includes:
- Updated signage: we’ve updated in-centre signage to include the latest information and hygiene practices as advised by the Australian Government
- Additional cleaning of the facility throughout the day; including frequent sanitisation of equipment, surfaces, bathrooms and other areas.
- Additional sanitisers and antibacterial products for your use
- Daily staff meetings, ensuring everyone is up to date with the latest information
Thank you for your support and we will continue to keep you updated with any changes and developments as they occur.
Update - 17/03/2020 5:00pm
Our Centre is open for business!
We have been closely monitoring the escalating coronavirus (COVID-19) outbreak in our community and across the country.
We would like to reassure all of our members that our facilities follow the strictest hygiene standards and are still safe to visit unless otherwise advised. However, we are aware of the potential for an infection within our facility and would like to update you on the precautionary measures that we have taken within our facility.
We understand that some of these measures may be inconvenient, but they have been put in place to ensure that we are doing everything possible to proactively prevent an outbreak within our facility.
Please note that the measures listed below are being reviewed on a daily basis in conjunction with advice from the government and World Health Organisation.
Hygiene Action Plan
- Signage in facilities displaying up-to-date health alerts, hygiene advice and other essential information
- Showering and washing prior to entering the pool
- Please use hand-wash facilities in the bathroom
- For anyone experiencing flu, cough and cold symptoms, we ask that you refrain from visiting the facility.
- If you did visit the facility when you were unwell, we ask that you advise the facility manager by phone or email.
Thank you for your cooperation and for respecting our responsibility to minimise risk of transmission within our facility to our team and members.
Frequently Asked Questions Expand all
What are we doing to minimise health risks in-Centre?
The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
What information and advice will help our members?
For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website
If I have or am undergoing a period of self-isolation, what happens to my membership?
If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others. Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
What happens to Swim School sessions I have booked?
If you have any Swim School lessons booked, please contact the Centre.